faqs

Where can I find more information about youth related issues?

You can find some helpful information regarding youth and their parents/carer's at http://headspace.org.au/resource-library/

How do I make an appointment?

There are a few ways to make an appointment with us.

1.   Face to face by dropping in to your local centre and speaking with our receptionist

2.   Giving us a call at the Launceston or Devonport centre

3.   Email your request click here

4.   Referral through a GP or service provider i.e (Anglicare)

How do I get a C-Card?

Just come in and ask us.We only need your first name, then you’ll have a quick chat with a nurse and be given your C-Card. Each time you come in you will be able to get a hole punched in your C-Card and given 4 condoms and lubricant. When you get 8 holes punched in C-Card you will need to have another chat with a nurse before more can be dispensed.

Do you have pregnancy and STI testing available?

Yes. We also have all types of birth control available.

Do I need to pay for an appointment?

No. We are a bulk billing service.

My friend/family member needs help, what can I do?

Be supportive, have a chat to them about their issues. If they would like some further assistance you can direct them to headspace.

What are the opening hours?

Opening hours for Launceston and Devonport are found on the contact pages.

Do I have to fill in the survey when I show up for my appointment?

Yes. As we need this information to help us document your progress and help us develop as a company to better serve you and your needs.

Can I talk to some about my problems?

Yes, there is an intake worker waiting to speak with you. Just show up and let us know. They will refer you to an appropriate worker and you can get the help you need.

What kind of workers do you provide at headspace?

We have a dedicated team of aboriginal, drug and alcohol workers, intake & access workers, GP's and private practitioners including psychologists, youth workers, psychiatrists, occupational therapists, social workers and mental health nurses.

Do you need a referral to use this service?

No, but it is possible to be referred here by your GP or other service providers such as Centrelink, Anglicare, City Mission and even your school.

Can I get a bus ticket?

No, unless you have regular appointments and are unable to make them due to financial circumstances we can arrange for a ticket.

What if I can’t make my appointment?

Please notify us if you are unable to attend your appointment, it is vital you inform us as there is a limited amount of spots to see a clinician.

Can my family access my records?

No, unless you have stated on your registration form that your family/friend can access this information. All of your details are kept private and no one can access these without your consent.

Launceston

Cnr Wellington & Brisbane St or PO Box 7513
Launceston, Tasmania, 7250
Phone: 03 6335 3100
Fax: 03 6335 3127
Opening Hours:
Monday 9-5pm, Tues 12-5pm Wednesday to Friday 9-5pm

Devonport

64 Stewart St or PO Box 27
Devonport, Tasmania, 7310
Phone: 03 6424 2144
Fax: 03 6424 6102
Opening Hours:
Monday, Wednesday & Friday: by appointment, Tuesday: by appointment between (1:30-3:30pm) Thursday: Intake (drop in service)

   
   
 
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